- Keep tracking outstanding debts.
- Plan course of action to recover owed money.
- Locate and contact debtors .
- Negotiate payoff deadlines and payment plans.
- Handle customers’ questions or complaints
- Identify gaps in the system and recommend solutions.
- Build trust with debtors.
- Update account status and database regularly.
- Comply with requirements when legal action is unavoidable.
- Write and send a legal notice