Mohammed Yousif

Collection officer

• Contact clients and discuss their overdue payments.
• Updating file details.
• gather and assemble necessary supporting documents.
• Prepare and present reports on collection activities and progress.
• explain legal requirements and obligations of the agreement to the debtor.
• Preparing settlement and send it to the debtors.
• Trace the debtor through social media accounts.
• Contact police stations and build relation with them in order to trace debtors.
• Recommending appropriate legal action when necessary.
• Prepare legal notice for the list of late outstanding account.
• Negotiating repayment plans and closing the deals.

Nada Ali

Collection officer

Communication skills – as a collections officers I can do both written and verbal communication skills to draft letters and speak clearly to clients about their payment options, employing persuasion and other tactics in order to collect debts on overdue accounts.

Attention to detail – also detail-oriented professionals I can take accurate and informative notes for client records and follow proper company procedures for debt collection enter information into digital systems, having ability is essential.

Computer skills-as a collection officer I work with multiple types of software programs, which requires good computer skills.

Ms. Mai Al Gendy

Operations Manager

An operations manager is key part of a management team and oversees high-level HR duties, such as attracting talent and setting training standards and hiring procedures. They also analyze and improve organizational processes, and work to improve quality, productivity and efficiency.

Handling SME Loans and commercial fleets finance for all Bank portfolio

• Tracing and contacted customers in and out UAE
• Recommending for Repossessing orders and finding the vehicles.
• preparing settlement proposals for SME and commercial Fleets
• Preparing MIS and daily performance reports
• Meeting and negotiation with customers inside and outside the company
• Helping other team members in achieving their targets.
• Leasing with police yard and RTA for repossessing vehicles
• Guiding car tracing team for repossess filed RPO
• Following up for cars auctions.
• Handle write off and skip customers
• Tracing and finding un-contactable accounts.
• Negotiate for settlements and prepare settlement proposals.
• Communicate with the bank for daily performance reports and accounts feedback.
• Monitoring team performance in daily basis and controlling target achievement.
• Training new team in collection system and collection policy.
• Field visit to customer or outside meeting for high accounts.

Reema Nabih

Public Relations Manager

• Arrange meeting with clients & CEO as per work’s requirements.
• Working as the first contact point for guests & visitors at the office.
• Create new methods to support between business & attract new clients.
• Coaching staff and train the new joiner and introduce them to the team.
• Visiting Government Authorities as per work’s requirement’s.
• Build up relations with Bank sector & Insurance companies and private sector.
• Developing of the web site & the social media of the office.
• Build and promote strong, long-lasting customer relationships with exist clients.
• Clear all the difficulties to support the collection team at floor.
• Develop promotional ideas and material for marketing.
• Coordinating for all the company events & occasions.
• Supporting & visiting the clients if needed in order to support the collections team.
• Ensure that data is accurately entered and managed within the company’s system.
• Ensure all team members represent the company in the best image.
• Preparing all agreements and follow up on deals closing.
• Attend networking and media events on behalf of the office and update the management.

Mahmoud saif

Legal Researcher

• Keep tracking outstanding debts.
• Plan course of action to recover owed money.
• Locate and contact debtors .
• Negotiate payoff deadlines and payment plans.
• Handle customers’ questions or complaints
• Identify gaps in the system and recommend solutions.
• Build trust with debtors.
• Update account status and database regularly.
• Comply with requirements when legal action is unavoidable.
• Write and send a legal notice

Ahmed Jaber Abdul-Halim

Legal Advisor

Ahmed Jaber Abdul-Halim is a Legal Advisor and an International arbitrator. Years of experience: 28 years 25 of which in the UAE. He worked on cases of Oman Insurance Company and (formerly) Zurich Insurance Company, as well as banks lawsuits such as National Bank of Abu Dhabi, First Gulf, Mashreq and National Bank of Fujairah, Finance House and maritime trade claims.

Yousef Al-Azab Yousef Attia

Legal Advisor

Yousef Al-Azab Yousef Attia has years of experience: 27 years 14 of which in UAE. He is Specialized in Criminal Cases, Personal status Cases, and contracts, Family Issues, and labor Cases.